Orders may be returned, upon receiving a Return Merchandise Authorization (RMA) # from or by calling 1-800-RJCooper, within 30 days of receipt of product, for a refund of the purchase price of the item(s). After that, if the item is in sale-able condition, a store credit may be issued. Shipping is not refunded.
Defective units, received within 1 year of purchase, must be sent back to us, after contacting us and receiving an RMA (see above). Packages must have the RMA on the outside, shipped via a trackable method, and include a detailed note explaining the defect.